Frequently asked questions
1. When will my order be processed?
Aravenae's standard handling time is 1–7 business days. Our business days are Monday–Friday, and the daily order cut-off time is 5:00 PM (GMT-8).
Orders placed after the cut-off time will be handled according to the applicable processing schedule beginning with the next business day.
2. Do you charge for standard shipping?
No. Aravenae provides free standard shipping for orders within our United States selling region.
Our estimated overall delivery timeframe is 10–27 business days, including handling and transit time.
3. What should I do if my order has not arrived within the estimated delivery time?
If your order has not arrived within the estimated 10–27 business day delivery window, please contact us at info@aravenae.com.
Include your order number and the email address used at checkout so we can identify your order and assist you.
4. Can I change my shipping address after placing an order?
If you notice an issue with the shipping information submitted with your order, contact us at info@aravenae.com as soon as possible.
We will review your request and provide the applicable assistance. Please check your shipping information carefully before completing your order.
5. What should I do if my lighting product arrives damaged or I receive the wrong item?
Please contact us at info@aravenae.com and provide your order number along with a clear description of the issue.
We will review the information and provide the applicable assistance.
6. How do I request an exchange?
Exchanges are available for eligible products.
To request an exchange, contact us at info@aravenae.com. We will review your request and, if approved, provide the applicable instructions.
Return shipping is free for approved exchanges.
7. Do you charge a restocking fee for returns?
No. Aravenae does not charge a restocking fee.
For approved returns, return shipping is also free.
8. Can I cancel an order after placing it?
Cancellation is available before shipment.
If you would like to request a cancellation, contact us at info@aravenae.com as soon as possible. Once an order has shipped, it is no longer eligible for cancellation under the pre-shipment cancellation process.
9. What should I review before ordering a lighting product?
Please carefully review the information presented on the relevant product page before placing your order.
If you have a question about a chandelier, pendant light, wall light, or another lighting product offered by Aravenae, contact us at info@aravenae.com before ordering. We aim to respond within 48 business hours.
10. When can I contact Aravenae?
You can email us at info@aravenae.com with questions about products, orders, shipping, tracking, returns, exchanges, cancellations, refunds, or payments.
