Refund policy

Last updated: June 3, 2025

This Return & Refund Policy explains how returns, exchanges, and refunds are handled at Aravenae.

This policy applies to eligible lighting products purchased from our store and shipped within the United States.

Returns

You may request a return within 45 days of delivery.

To be eligible for a return, the item must meet the following conditions:

  • The item must be unused and in its original condition.
  • The item must not be installed, assembled, modified, or damaged.
  • All original packaging, parts, accessories, manuals, labels, and protective materials must be included.
  • The item must be returned in a condition suitable for inspection and resale.

Lighting products that have been installed, wired, altered, damaged, or returned with missing parts or packaging may not be accepted for return.

Exchanges

We accept exchanges for eligible lighting products within 45 days of delivery.

Exchanges are subject to product availability. The item must meet the same condition requirements listed under our return policy.

If the requested replacement item is not available, we may offer a refund instead.

How to Start a Return or Exchange

To request a return or exchange, please contact us by email:

Email: info@aravenae.com

Please include your order number, the email address used at checkout, and the reason for your return or exchange request.

Once your request has been reviewed and approved, we will provide return instructions.

Return Shipping Label

For approved eligible returns, we will provide a prepaid return shipping label.

Once your return request is approved, the prepaid return label will be sent to you by email. You can download and print the label, attach it securely to your return parcel, and send the item back using the instructions provided.

There is no return shipping cost for approved eligible returns.

Return Shipping Cost

For approved eligible returns, return shipping is free.

We do not charge a return shipping fee for approved returns.

Restocking Fee

We do not charge a restocking fee.

Restocking Fee: No restocking fee

Refunds

Once your returned item has been received and inspected, we will notify you by email.

If the return is approved, your refund will be issued to your original payment method.

Please allow up to 15 business days for the refund to appear in your account after it has been processed. The exact timing may depend on your bank or payment provider.

Original Shipping Fees

If your order included a shipping fee, the original shipping fee may not be refundable unless the return is due to an error on our part, such as receiving a defective, damaged, or incorrect item.

Damaged, Defective, or Incorrect Items

Please inspect your order after delivery. If you receive a damaged, defective, or incorrect item, contact us as soon as possible at:

Email: info@aravenae.com

Please include your order number, a description of the issue, and clear photos of the item, packaging, and any visible damage or missing parts.

If the issue is confirmed, we will provide a suitable solution, such as a replacement, exchange, or refund.

Missing Parts or Accessories

If your lighting product arrives with missing parts, accessories, manuals, or installation components, please contact us at info@aravenae.com.

Please include your order number and photos of the item and packaging so we can review the issue and assist you.

Non-Returnable Items

The following items may not be eligible for return:

  • Items that have been installed, wired, assembled, altered, or modified
  • Items that have been used or damaged after delivery
  • Items returned with missing parts, accessories, manuals, labels, or original packaging
  • Items not returned in their original condition
  • Items marked as final sale, if clearly stated at the time of purchase

Installation Notice

Please check your product carefully before installation. Returns may not be accepted once a lighting product has been installed, wired, modified, or assembled, unless the item is confirmed to be defective or incorrect.

We recommend keeping all original packaging and accessories until you are sure the product is suitable for your space.

Contact Information

If you have any questions about returns, exchanges, or refunds, please contact us using the details below.

Store Name: Aravenae
Email: info@aravenae.com
Business Address: 2833 Pemba Dr, Costa Mesa, CA 92626, United States
Business Hours: Monday – Friday, 9:00 AM – 7:00 PM (GMT-5)

We aim to respond to customer inquiries within 1–2 business days.