Refund policy
At Aravenae, we want our return and refund process to be clear and straightforward. This policy explains how eligible returns, exchanges, cancellations, inspections, and refunds are handled for purchases from our store.
Returns
You may request a return within 30 days of delivery.
To begin a return, please contact us at info@aravenae.com. Including your order number and the email address used at checkout can help us identify your order and review your request.
Please do not send an item back before receiving return approval and instructions from us.
How to Request a Return
Our return process is as follows:
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Contact info@aravenae.com within 30 days of delivery to request a return.
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We will review your return request.
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If your return is approved, we will provide the applicable return instructions, including the appropriate return destination or shipping instructions.
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Send the item according to the approved return instructions.
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Once the returned item is received, it will be inspected.
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If the return satisfies the applicable conditions, the refund will be processed to your original payment method.
Please do not send returns to our Operating Address unless specifically instructed to do so as part of your approved return instructions.
Our Operating Address is provided for business identification and transparency. A separate Return Address has not been designated in this policy.
Return Shipping Cost
Return shipping is free for approved returns.
After your request has been reviewed and approved, we will provide the applicable return shipping instructions. Please follow those instructions when sending your item back.
Exchanges
Exchanges are available for eligible products.
To request an exchange, contact info@aravenae.com. We will review your request and, if approved, provide the applicable exchange and return instructions.
Return shipping is free for approved exchanges.
Please do not send an item back for an exchange until you have received approval and instructions from Aravenae.
Inspection
After we receive your returned item, please allow 1–3 business days for inspection.
We will review the return before determining whether it satisfies the applicable return conditions.
Refunds
After inspection and approval, your refund will be processed within 10 business days.
Approved refunds are issued to the original payment method.
Restocking Fee
Aravenae does not charge a restocking fee.
Order Cancellations
Orders may be canceled before shipment.
If you would like to request a cancellation, contact us as soon as possible at info@aravenae.com. Once an order has shipped, it can no longer be canceled under this cancellation process. You may instead contact us about the applicable return process.
Damaged or Incorrect Items
Please check your order after delivery. If your lighting product arrives damaged or you receive an incorrect item, contact us at info@aravenae.com so we can review the issue and provide the applicable assistance.
When contacting us, please include your order number and a clear description of the issue so we can identify the order and review your request.
Return Destination
A Return Address has not been provided as part of this policy. Customers must first contact Aravenae and receive approval and the appropriate return instructions before sending an item back.
The return destination or other applicable return instructions will be provided as part of the approved return process.
Please do not send returns to our Operating Address unless specifically instructed to do so as part of your approved return instructions.
Contact & Business Information
If you have questions about a return, exchange, cancellation, or refund, please contact us.
Store Name: Aravenae
Operating Address: 2833 Pemba Dr, Costa Mesa, CA 92626, United States
Contact Email: info@aravenae.com
Operating Hours: 10:00 AM–7:00 PM (GMT-8)
We aim to respond to inquiries within 48 business hours.
The address above is Aravenae's Operating Address. It is not presented as the Return Address, and customers should not send returns there unless specifically instructed to do so as part of approved return instructions.