Shipping policy
This Shipping Policy explains how Aravenae processes and delivers orders for our lighting products within the United States. We want delivery expectations to be clear before you place your order, so our standard processing, transit, and estimated delivery times are outlined below.
Shipping Region and Currency
Aravenae ships orders within the United States.
Transactions are processed in USD.
Business Days and Order Cut-Off
Our business days are Monday–Friday.
Order Cut-Off Time: 5:00 PM (GMT-8)
Orders placed after the daily cut-off time will be handled according to the applicable processing schedule beginning with the next business day.
Handling Time
After an order is placed, please allow time for it to be prepared for shipment.
Handling Time: 1–7 business days
Handling time is calculated using our business days of Monday through Friday.
Transit Time
After shipment, the estimated transit period is:
Transit Time: 9–20 business days
This is the estimated period for an order to travel after shipment and is separate from the handling time.
Estimated Delivery Time
The overall estimated delivery period combines handling and transit time.
Estimated Delivery Time: 10–27 business days
This timeframe is an estimate rather than a guaranteed delivery date. The actual delivery date may vary.
Shipping Cost
Aravenae offers free standard shipping for orders within our United States selling region.
Standard Shipping Cost: Free
Shipping Confirmation and Tracking
After your order has shipped, tracking information will be sent to you by email with a tracking link.
You can use the tracking link provided in the shipment email to follow the progress of your delivery.
Shipping Address
Please provide complete and accurate shipping information when placing your order. Before completing checkout, review the delivery details you have entered to help prevent avoidable delivery issues.
If you notice an issue with the shipping information submitted with your order, please contact us at info@aravenae.com as soon as possible so we can review your request.
Delivery Questions
If you have a question about the status of your shipment or your order has not arrived within the estimated 10–27 business day delivery window, contact us at info@aravenae.com.
Including your order number and the email address used at checkout can help us identify your order and assist you more efficiently.
Damaged or Incorrect Deliveries
Please check your order after delivery. If a lighting product arrives damaged or you receive an incorrect item, contact us at info@aravenae.com so we can review the issue and provide the applicable assistance.
Please include your order number and a clear description of the issue when contacting us.
Tracking or Missing-Delivery Questions
If you have questions about your tracking information or cannot locate a shipment, please contact info@aravenae.com with your order details. We will review the information available for your order and assist with the applicable next steps.
Contact & Business Information
For questions about shipping, delivery, tracking, or your order status, please contact us using the information below.
Store Name: Aravenae
Operating Address: 2833 Pemba Dr, Costa Mesa, CA 92626, United States
Contact Email: info@aravenae.com
Operating Hours: 10:00 AM–7:00 PM (GMT-8)
We aim to respond to inquiries within 48 business hours.
The address above is Aravenae’s Operating Address and is provided for business identification and transparency. It should not be interpreted as a shipping warehouse, fulfillment facility, or return destination.
For returns, please follow our approved return process and the return instructions provided after approval. Please do not send returns to our Operating Address unless specifically instructed to do so as part of your approved return instructions.