Shipping policy

Last updated: June 3, 2025

This Shipping Policy explains how orders are processed, shipped, and delivered when you purchase from Aravenae.

This policy applies to orders shipped within the United States.

Order Processing

Orders are processed during our standard business hours, Monday to Friday, excluding weekends and US public holidays.

To help ensure your order is handled as soon as possible, please place your order before our daily cut-off time.

Order Cut-Off Time: 6:00 PM (GMT-5)

Orders placed after the cut-off time, on weekends, or on US public holidays will be processed on the next business day.

Handling Time

After your order is confirmed, it will be reviewed, prepared, packed, and handed over for shipment.

Our standard handling time is:

Handling Time: 2–5 business days

Handling takes place from Monday to Friday only. Orders are not processed or shipped on weekends or US public holidays.

Some lighting products may require careful packaging due to their size, material, or fragile components. This helps ensure the item is packed properly before shipment.

Transit Time

Once your order has been dispatched, it will be handed over to the shipping carrier for delivery.

Our estimated transit time is:

Transit Time: 4–12 business days

Deliveries are generally completed from Monday to Friday, depending on the carrier and delivery location.

Estimated Delivery Time

The total estimated delivery time includes both handling time and transit time.

Estimated Delivery Time: 6–17 business days

This is an estimated delivery window. Delivery times may vary due to carrier delays, weather conditions, high order volume, incorrect address details, or other circumstances outside our control.

Shipping Cost

We offer free standard shipping on eligible orders within the United States.

Shipping Cost: Free standard shipping

Any shipping charges, if applicable, will be clearly shown at checkout before payment is completed.

Shipping Confirmation and Tracking

After your order has been shipped, you will receive a shipping confirmation email. If tracking is available, the email will include your tracking details.

Please allow some time for tracking information to update after the carrier receives the package.

Incorrect or Incomplete Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please check your shipping details carefully before placing your order, including:

Full name
Street address
Apartment, suite, or unit number, if applicable
City, state, and ZIP code
Contact email address

If an incorrect or incomplete address is provided, delivery may be delayed or the package may be returned to us.

If you notice an address mistake after placing your order, please contact us as soon as possible at info@aravenae.com. We will do our best to help, but we cannot guarantee address changes once an order has started processing or has already shipped.

Delivery Issues

If your order has not arrived within the estimated delivery window, please contact us at info@aravenae.com with your order number and the email address used at checkout.

We will review the order details and assist you with the next steps.

Damaged Package on Delivery

Lighting products may include fragile parts such as glass, metal frames, bulbs, shades, or fixture components. Please inspect your package and item after delivery.

If your item arrives damaged, defective, or with missing parts, please contact us at info@aravenae.com as soon as possible.

Please include:

Your order number
A clear description of the issue
Photos of the product
Photos of the packaging and shipping label

This helps us review the issue and provide the appropriate solution.

Lost or Missing Packages

If your tracking information shows that your order was delivered but you have not received it, please check around your delivery location and with household members, neighbors, building management, or the carrier where applicable.

If you still cannot locate the package, contact us at info@aravenae.com and we will assist you with the next steps.

Contact Information

If you have any questions about shipping, delivery, tracking, or your order status, please contact us using the details below.

Store Name: Aravenae
Email: info@aravenae.com
Business Address: 2833 Pemba Dr, Costa Mesa, CA 92626, United States
Business Hours: Monday – Friday, 9:00 AM – 7:00 PM (GMT-5)